Privacy Policy

1. Introduction

Dr. Saud Lakhani Dental Care respects your privacy and is committed to protecting the personal information you share with us. This policy applies to information collected through our website, appointment forms, WhatsApp links, phone calls, emails and other digital communication methods.

2. Information We May Collect

When you contact us or request an appointment, we may collect basic personal information required to respond to your enquiry or manage your consultation request.

• Name
• Phone number
• Email address
• Preferred clinic location
• Appointment request details
• Dental concern or message submitted through a form
• Website usage data such as browser type, device and pages visited

3. How We Use Your Information

The information you provide is used only for legitimate dental practice, communication and website improvement purposes.

• To respond to your enquiry
• To schedule or confirm appointments
• To provide clinic location and consultation guidance
• To improve website performance and user experience
• To communicate important appointment-related information
• To maintain appropriate practice records where required

4. Medical and Dental Information

Any dental concern, symptom or treatment-related message shared through this website is treated with care and confidentiality. However, online information does not replace a professional dental examination, diagnosis or personalized treatment plan.

Please avoid submitting highly sensitive medical information through general website forms unless it is necessary for your appointment request.

5. WhatsApp, Phone and Email Communication

If you contact us through WhatsApp, phone or email, your information may be processed through those communication platforms. Please review the privacy settings and policies of those platforms if you choose to use them.

6. Cookies and Website Tracking

This website may use cookies or similar technologies to improve website functionality, understand visitor behaviour and enhance the browsing experience. Cookies may help us understand which pages are visited and how users interact with the website.

You can manage or disable cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party services for website hosting, analytics, contact forms, maps, appointment booking, email communication or security. These providers may process limited information only as needed to perform their services.

8. Data Protection and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, alteration or disclosure. However, no online transmission method is completely secure, and users should avoid sharing unnecessary sensitive information through public or unsecured channels.

9. Information Sharing

We do not sell your personal information. Your information may only be shared when necessary for appointment management, legal compliance, clinical administration or service delivery through trusted support providers.

10. Your Choices

You may contact us to request correction of your basic contact information, ask questions about information you submitted or request that we stop using your information for non-essential communication.

11. Children’s Privacy

This website is intended for general dental information and appointment enquiries. If a parent or guardian submits information for a minor, they should ensure the information is accurate and appropriate for the appointment request.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in website functionality, communication methods or practice procedures. The updated version will be posted on this page with a revised date.